![]() Once you pick that option, you actually have two more options, and I wanted to leave space for an additional hierarchical layer. Redelivery seemed to be the most complicated, so I placed that on its own side. I actually decided to duplicate the signature sections so that it would be clearly associated with your choice, rather than duplicate the choices like the USPS. I placed the “what you need to do” information inside the option, so you can clearly see what’s involved in each option and also ignore instructions for the options you don’t want. But strong visual hierarchy can help let you know what to pay attention to, and what to ignore. It’s a lot hard to do that on a piece of paper. ![]() When I’ve worked on website forms user experience, I’ve made sure that conditionally available options don’t appear until you’ve satisfied that condition. The answers are scattered across the front side of the page. When you see the slip sitting in your mailbox, you want to know… Why is this slip sitting here in my mailbox? To answer that, you need to quickly understand the other 4 Ws: Who is this package for? What is it? Where was it delivered? When was it delivered? The 5 Ws of your package: Delivery and Item Details For the record, my form is most definitely not an official USPS form.I’ve never done anything like this before!.I went with Helvetica, since people in the US have a lot of experience reading it.Also, I wanted to see if I could use the space as a constraint. I used the same size card, since I imagine the Post Office has rooms filled with this 3.5 inch by 5.5 inch card-stock.With a background in web UX, I tend to favor the vertical reading experience. I decided to use a vertical layout for my design to avoid the confusing and uneven columns that plague the original.I’ll articulate each of those aims, explain why I think the form ineffectively achieves them, and show how I tried to solved those problems. Then I tried to turn each aim into a clear, distinctive section. I started by laying out the different aims of the form in service of that goal. The form has 1 main goal: Get your mail to you. (For the record, hours of pondering a government form was surprisingly just what I needed after a relentless week of holiday parties…) So ten minutes of confusion turned into a design project that took much of Saturday. Inspired by Peter Smart’s thoughtful proposal to redesign airline tickets and Citizen Onboard’s critiques of food stamp applications to make them more accessible, I decided to give it a try. I started to think of the hundreds of thousands of people who were also likely pondering this card with frustration this holiday season, and I wondered whether I could do a better job. All of the above makes the form very confusing.It uses vocabulary and font sizes that might be inaccessible for many US residents served by the Post Office.Even when it’s not repetitive, it uses space inefficiently. It’s repetitive to make up for that, and as a result wastes space.The form has poor information hierarchy and separation of concerns.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |